Qantas - Disappointing Service

I want to express my deep dissatisfaction with the service I received during my recent journey with Airlink and Qantas Airlines. Despite having lodged a previous complaint, I am still awaiting a response, which further exacerbates my disappointment.

Firstly, while checking in for my Airlink flight, I observed that the lady at the counter was struggling to stay awake. This not only raised concerns about the efficiency and accuracy of the check-in process but also about the overall safety and professionalism of your airline. When I approached her manager with my concerns, I was met with a dismissive attitude. He was neither helpful in addressing my queries nor did he show any concern about his staff member's evident fatigue. Such behavior is unprofessional and does not inspire confidence in your airline's commitment to customer service.

Furthermore, my experience with Qantas was equally frustrating. On two separate occasions, I was kept on hold for over an hour when trying to inquire about lounge access and the use of my points. This is unacceptable, especially when considering the significant delays I experienced on my return trip to Australia. To add insult to injury, I did not received any form of compensation or acknowledgment for the inconvenience caused by these delays.

I understand that unforeseen circumstances can arise in the airline industry, but the manner in which they are handled is crucial. The lack of responsiveness, coupled with the unprofessional behavior I encountered, has left me questioning my decision to choose your airlines for my travel needs.