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Charmaine R
1 reviews | Active since Jan 2019
27 Mar 2020, 13:13
Qantas Airline
I booked a flight to Melbourne from Johannesburg in July 2019to travel in June 2020. However, because of the Corona virus affecting South Africa and Australia I can no longer travel to Australia in June. I have sent Qantas FIVE emails asking them to ca cel my flight and reimburse me, because this pandemic is completely out of my control and not my fault in any way for having to cancel my travel arrangements. I have tried calling the Qantas South African office and after 54 minutes I realised that my call was being ignored. My booking reference is" PUMSIX.
IF THE CHAIRMAN OF THE BELEAGURED SAA can publicly apologise and promise to make reparations for their passengers so can QANTAS AIRLINE!
In this very uncertain time I am not prepared to make any travel arrangements and simply ask with respect that Qantas Airline reimburse me, which is morally the right and fair thing to do.
To date Qantas Airline has IGNORED all my correspondence.
Mrs Charmaine Rogers Qantas flight reference: PUMSIX
Helpful (0)
Replies (9)0
Replies (9)
Qantas Airways's replyOfficial
27 Mar 2020, 14:23Hi Charmaine, our volumes are unprecedented and we must assist pax whos travel is witin a 72 hour period as priority.
if you wish to plesae go to www.qantas.com and go to Manage Booking and you can change your booking to a credit and then elect to refund. Kind regards Michi
if you wish to plesae go to www.qantas.com and go to Manage Booking and you can change your booking to a credit and then elect to refund. Kind regards Michi
Qantas Airways's reply27 Mar 2020, 14:23
Official
Hi Charmaine, our volumes are unprecedented and we must assist pax whos travel is witin a 72 hour period as priority.
if you wish to plesae go to www.qantas.com and go to Manage Booking and you can change your booking to a credit and then elect to refund. Kind regards Michi
if you wish to plesae go to www.qantas.com and go to Manage Booking and you can change your booking to a credit and then elect to refund. Kind regards Michi
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Charmaine R's updateReviewer Update
27 Mar 2020, 14:40Thank you - I will give it a try!
Charmaine Rogers
Charmaine Rogers
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Charmaine R's update27 Mar 2020, 14:40
Reviewer Update
Thank you - I will give it a try!
Charmaine Rogers
Charmaine Rogers
Qantas Airways's replyOfficial
27 Mar 2020, 14:41Thank you for your understanding.
Qantas Airways's reply27 Mar 2020, 14:41
Official
Thank you for your understanding.
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Charmaine R's updateReviewer Update
27 Mar 2020, 14:49However , Michi at Qantas Airline , it is NOT giving me the opportunity to elect a REFUND! All it says I can get a credit voucher which expires at the end of July 2020 WHEN I AM NOT ON HOLIDAY AND AM DUE BACK AT MY JOB !
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Charmaine R's update27 Mar 2020, 14:49
Reviewer Update
However , Michi at Qantas Airline , it is NOT giving me the opportunity to elect a REFUND! All it says I can get a credit voucher which expires at the end of July 2020 WHEN I AM NOT ON HOLIDAY AND AM DUE BACK AT MY JOB !
Qantas Airways's replyOfficial
27 Mar 2020, 14:51Please proceed with the credit voucher first. once this step is completed you may log back into Manage Booking and request a refund
Qantas Airways's reply27 Mar 2020, 14:51
Official
Please proceed with the credit voucher first. once this step is completed you may log back into Manage Booking and request a refund
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Charmaine R's updateReviewer Update
27 Mar 2020, 15:00Thank you.
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Charmaine R's update27 Mar 2020, 15:00
Reviewer Update
Thank you.
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Charmaine R's updateReviewer Update
27 Mar 2020, 15:12Michi at Qantas- I now gave a credit voucher expiring 28 July 2020 - just as I feared and your site offers NO REFUND! This is exceptionally frustrating as there is no hope in Gades that I can redeem this voucher by 28 /07/ 2020! For the love of Heaven PLEASE HELP ME!
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Charmaine R's update27 Mar 2020, 15:12
Reviewer Update
Michi at Qantas- I now gave a credit voucher expiring 28 July 2020 - just as I feared and your site offers NO REFUND! This is exceptionally frustrating as there is no hope in Gades that I can redeem this voucher by 28 /07/ 2020! For the love of Heaven PLEASE HELP ME!
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Charmaine R's updateReviewer Update
27 Mar 2020, 15:26Qantas Airline
Attention; Michi
You told me that once I had cancelled my flight and received a credit I could then proceed to Manage your Flight and change the credit voucher into a refund! Well, as you well know, that is Not an option on the Credit Voucher page!!!!!
Kindly tell me how to get this credit voucher Reference; PUMSIX REFUNDED TO MY CREDIT CARD
I have tried EVERYTHING to get QANTA AIRLINE TO REFUND ME - TO NO AVAIL
All I have is a useless voucher which expires on the 28July 2020 - WHEN I CANNOT use it as I am NOT ON HOLIDAY THEN!
I am a teacher and because of the extended closure of schools due to the corona virus we will be TEACHING in July, God Willing
Attention; Michi
You told me that once I had cancelled my flight and received a credit I could then proceed to Manage your Flight and change the credit voucher into a refund! Well, as you well know, that is Not an option on the Credit Voucher page!!!!!
Kindly tell me how to get this credit voucher Reference; PUMSIX REFUNDED TO MY CREDIT CARD
I have tried EVERYTHING to get QANTA AIRLINE TO REFUND ME - TO NO AVAIL
All I have is a useless voucher which expires on the 28July 2020 - WHEN I CANNOT use it as I am NOT ON HOLIDAY THEN!
I am a teacher and because of the extended closure of schools due to the corona virus we will be TEACHING in July, God Willing
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Charmaine R's update27 Mar 2020, 15:26
Reviewer Update
Qantas Airline
Attention; Michi
You told me that once I had cancelled my flight and received a credit I could then proceed to Manage your Flight and change the credit voucher into a refund! Well, as you well know, that is Not an option on the Credit Voucher page!!!!!
Kindly tell me how to get this credit voucher Reference; PUMSIX REFUNDED TO MY CREDIT CARD
I have tried EVERYTHING to get QANTA AIRLINE TO REFUND ME - TO NO AVAIL
All I have is a useless voucher which expires on the 28July 2020 - WHEN I CANNOT use it as I am NOT ON HOLIDAY THEN!
I am a teacher and because of the extended closure of schools due to the corona virus we will be TEACHING in July, God Willing
Attention; Michi
You told me that once I had cancelled my flight and received a credit I could then proceed to Manage your Flight and change the credit voucher into a refund! Well, as you well know, that is Not an option on the Credit Voucher page!!!!!
Kindly tell me how to get this credit voucher Reference; PUMSIX REFUNDED TO MY CREDIT CARD
I have tried EVERYTHING to get QANTA AIRLINE TO REFUND ME - TO NO AVAIL
All I have is a useless voucher which expires on the 28July 2020 - WHEN I CANNOT use it as I am NOT ON HOLIDAY THEN!
I am a teacher and because of the extended closure of schools due to the corona virus we will be TEACHING in July, God Willing
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Charmaine R's updateReviewer Update
27 Mar 2020, 15:44Qantas Airline - PLEASE REPLY !
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Charmaine R's update27 Mar 2020, 15:44
Reviewer Update
Qantas Airline - PLEASE REPLY !