Poor Service

<p>I am truly disgusted in the service I received from Qantas. We booked a round trip for my husband to New Zealand. E-ticket reference: ********** 456814. He flew out on 23/10. Upon his return on 10/11 he was informed he may not board the plane as our travel agent never made payment. On 3/10 at 05:00am I called Qantas and they confirmed that Globe Travel South Africa was a legit company. Reason for my call was because I enquired as to why my ticket was not received as yet - we paid same on 28/9. Qantas advised that they only issue the ticket once agent makes payment. We then received the E-tickets which then meant Qantas DID receive the payment. According to Qantas that was not the case and I had to re-purchase the roundtrip tickets. I ended up paying R32 960 as I had to pay twice. I have called and e-mailed Qantas as I want written confirmation that they never received the funds from the agent - nobody is willing to assist. Then I need to ask myself - did Qantas really not get the funds? Otherwise why are they so hesitant to provide me with written confirmation. This has been a truly horrific experience. The travel agent has dissappeared into thin air and I can't make contact them at all. Can somebody please offer me urgent assistance.</p> <p> </p> <p> </p>