No response at all from Qantas customer service dept.

<p>On 10 July when flying Qantas from Sydney to Johannesburg, my husband and I were delayed at Sydney for a few hours - their fault, not ours. To cut a long story short, the delay meant that we missed our connection from Johannesburg to Cape Town and had no choice but to purchase new tickets at a vastly inflated price. Hoping to receive some kind of financial compensation from Qantas, I wrote to their customer service department on two occasions to report the incident. In both cases, I received an email from them to say that they had received my emails. On both occasions, a reference number was given together with a message to say that they would respond shortly. To date, I have had no response from them at all. Not impressed!</p>