NO FEEDBACK FROM CUSTOMERCARE - FALSE ADVERTISING

To Whom It may concern<br> <br> Kindly refer to customer complaint reference number: 2015/109739.<br> Please note that the responding time for this complaint has lapsed (15 days response time) and I have still not yet received any feedback!<br> <br> I was charged for extra baggage when flying JHB - SYD - when your website clearly states that for Premium Economy 2 x 7kg cabin baggage is permitted. When I contacted the call centre from the airport, I was informed that this money would be refunded to me upon submission of my complaint - which I duly completed, as this is FALSE ADVERTISING by Qantas and is NOT ACCEPTABLE!.<br> <br> Looking forward to your response.<br> <br> Regards<br> Tarryn Churches.<br> <br>