No customer service contact despite logging several times.

I am still waiting on a reply to an incident that happened nearly a month ago. I have tried to contact customer service several times through the website, many times it was 'not working' but at least 2x the complaint was logged. I am trying to give Qantas an opportunity to respond, but if this also goes unanswered, I will have no choice to air all the dirty laundry. Very disappointed.