LOST LUGGAGE- NO URGENCY???
<p>I really don't like to complain but I'm at my wits end!! We landed in Auckland 5 days ago and still have heard nothing but "we trying to locate your luggage bit cant" from Qantas. How is that ok? I trust them with my personal belongings and they can't even tell me what happened or track where it was last?!?!?! </p> <p>My husband and I flew with our baby and if that isn't hard enough we in a foreign country without half her stuff. Just wish I felt like qantas actually cared that our luggage is missing! Very unhappy and would think twice before travelling with them... I'm always the one following up burning through my own airtime and data to try find our what's happening... very frustrating!!!</p>
Hello Ms Anstey,
Thank you for submitting your comments on Hellopeter.
I'm writing from Qantas South African and I've asked our ground handlers to trace the luggage from reference QF520154. Unfortunately I will need their feedback in order to respond.
Please accept our sincere apologies for the inconvenience caused.
Kind regards
Michi Messner
Regional Manager Africa
Hello Ms Anstey,
Thank you for submitting your comments on Hellopeter.
I'm writing from Qantas South African and I've asked our ground handlers to trace the luggage from reference QF520154. Unfortunately I will need their feedback in order to respond.
Please accept our sincere apologies for the inconvenience caused.
Kind regards
Michi Messner
Regional Manager Africa
Hello Ms Anstey,
I understand your luggage has been found. You will be contacted shortly to arrange delivery of luggage.
Once again apologies for the inconvenience.
Kind regards
Michi Messner
Regional Manager Africa
Hello Ms Anstey,
I understand your luggage has been found. You will be contacted shortly to arrange delivery of luggage.
Once again apologies for the inconvenience.
Kind regards
Michi Messner
Regional Manager Africa
Appreciate the feedback.
My bag was located on Friday it's now Wednesday and I haven't been advised anything further?
I've sent numerous email tried to call never get an answer from Menzies Aviation.
I have no bag or any of my own stuff... This is beyond frustrating!
Appreciate the feedback.
My bag was located on Friday it's now Wednesday and I haven't been advised anything further?
I've sent numerous email tried to call never get an answer from Menzies Aviation.
I have no bag or any of my own stuff... This is beyond frustrating!