HORRIBLE COMMUNICATION

I emailed Qantas on 27 February about concerns that I have re flying with my toddler. Christone sent screenshots of the website to me and promised to get back to me on certain other questions that I had. On 1 March I asked Christone to answer my questions individually, as I still didn't get the answers that I needed. I AM STILL WAITING FOR CHRISTONE TO RESPOND. Surely it can't take 25 days to respond to a single email?!?!?!?!