CB
Chantal B

1 reviews | Active since Jul 2013

22 Mar 2017, 11:35

Flight Cancellations with no help

<p>Good day, I am very upset with Qantas. Me and my fiance bought tickets in August 2016 to travel to Auckland via Sydney April 2017 to visit my family. Just saw that my flight has changed due to a flight cancellation, but the system generated me a flight that leaves before I even arrive in Sydney. When I spoke to a consultant they said they are now fully booked and I can fly nearly 3 days later, or take a flight 3 stops with a too short stopover in Sydney and that all of this will still be on my own risk if I miss any of the flights. That is ridiculous. How can I be held liable for their flight changes if I booked and paid for my tickets 8 months ago. I am now stressed that I will miss my flight in Sydney, I will have a very uncomfortable trip with 3 stopovers all over Australia just to try and get to Auckland at 23:55 at night.</p>

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Replies (2)
CB
Chantal B's update24 Mar 2017, 15:27
Reviewer Update

Thank you for changing our flights to a more suitable time. Speedy service and friendly.

CB
Chantal B's update11 Apr 2017, 11:51
Reviewer Update

Another problem. Will never fly Qantas again.