Do not book with Qantas Airways

I booked with Qantas Airways few months back for myself and mom and her Fiance. He recently had a cancer scare and has now for obvious reasons is not able to go overseas and my mom wants to stay with him here.<br> I cant go alone as the booking must be at least two people. I have repeatedly called and no one answers my call.I have emailed asking questions and no one gets back to me. I now received an email since SEPTEMBER i have waited, and the email was addressed to my moms fiance. I queried this and now they say that he is the booking person, when my name appears as the one who paid the flight tickets and my email and phone numbers are the contact person. they want me to pay penalty fees for a name change. The consultant Kholo who dealt me with me first GAVE horrible service. Now the manager Michi Messner is just as bad. They have no understanding they will not help at all, they will not change anything to help me, all they want is more money . No attempt to apologize or try find a solution for both parties to be happy , no customer service at all. Please I urge you do not fall for Qantas Airways make sure everyone knows DO NOT CHOOSE QANTAS AIRWAY