Disgusting service - unhelpful!

On enquiring about unaccompanied baggage, Simone (the call centre agent with terrible pronunciation???) asked me to hold. She then came back to me telling me to call a different department as she couldn't help me. I said that it was unacceptable and that she should all and assist me accordingly.<br> Then she called me back and said \I have the numbers for you to call in Johannesburg". I rep**** that this was not my request and that once she has the info I would look forward to her call. She said that the freight dept was busy and that I should call them. Her supervisor was apparently also busy when I asked to speak to the supervisor.<br> I have never come across a more ridiculous way of assisting passengers! If I could NOT fly with them"