1 reviews | Active since Mar 2017
BEWARE OF BOOKING ONLINE!
<p>I booked a return flight to New Zealand from SA via Sydney on 13/2/17 but a screen came up with "Error" "Start Over". I started over as this was an emergency flight due my Mom being gravely ill and I had received an emergency visa after TEN DAYS. My second attempt was successful. I then received two E-tickets via email and two amounts were deducted from my bank account. I was now over R14000.00 in arrears. I phoned Qantas in Cape Town and was told it would take 28 WORKING days to be refunded. If I did not have a friend and family to help me, I would not have been able to travel without any funds. After numerous phone calls and emails to Qantas and being told to contact my bank, FNB, who know absolutely nothing about this refund, I am at the end of my tether. I have received an apology but no satisfactory action to recompensate me, nor have I been given the name of a more senior person who could possibly assist. I am most reluctant to use this airline again.</p>
Hello Ms Thome,
Thank you for posting your comments on HelloPeter.
Our call centre has provided full details overnight and I am working together with the team to ensure this is resolved as a matter of urgency.
I will communicate with you directly via email.
Kind regards
Michi Messner
Regional Manager Africa
Hello Ms Thome,
Thank you for posting your comments on HelloPeter.
Our call centre has provided full details overnight and I am working together with the team to ensure this is resolved as a matter of urgency.
I will communicate with you directly via email.
Kind regards
Michi Messner
Regional Manager Africa
Hello Michi
Thank you for your prompt response. It's a pity that I had to make this public before being put in touch witht he right person. I would greatly appreciate your assistance and look forward to hearing from you as a matter of urgency.
Sincerely
Viv Thome
Hello Michi
Thank you for your prompt response. It's a pity that I had to make this public before being put in touch witht he right person. I would greatly appreciate your assistance and look forward to hearing from you as a matter of urgency.
Sincerely
Viv Thome
I finally received a refund yesterday, 8 March (18 working days later or over thee weeks) thanks to Michi Messner doing her best to investigate this matter. She has apologised and admitted that it was human error on the part of Qantas to get my refund to me earlier. My problem is that the "glitch" on the website in the first place was the cause of the whole problem and I am now very wary of booking online again. Thank you, Michi, for your assistance!
Viv Thomé
I finally received a refund yesterday, 8 March (18 working days later or over thee weeks) thanks to Michi Messner doing her best to investigate this matter. She has apologised and admitted that it was human error on the part of Qantas to get my refund to me earlier. My problem is that the "glitch" on the website in the first place was the cause of the whole problem and I am now very wary of booking online again. Thank you, Michi, for your assistance!
Viv Thomé