Bad Service From Qantas

Hi<br> <br> I am utterly disappointed with the service my mum received. On the 22 July my mum left Johannesburg to Los Angeles via Sydney. On arriving in Los Angeles she noticed 1 bag missing. After 4 days her bag was sent to her from qantas damaged and stuff missing where she wasn't compensated in any way what so ever. Secondly my mum left on the 13 September from Los Angeles and arrived in Johannesburg on the 15 September. Not surprised at all both my mums bags are missing. Till now still waiting for qantas. Thirdly before my mum left Los Angeles i called Qantas to confirm my mum has Halaal meal , On the plane my mum was told there is no Halaal meals on the plane. I honestly regret sending my mum with Qantas. One thing is for sure we will never travel Qantas again.... <br> <br> Thanks<br> Tauseef