BAD EXPERIENCE ON QUANTAS

<p>Travelled with my 72 year old mom (assisted) on Quantas to Sydney on Monday 20th June where we were delayed for two hours due to a food strike in Johannesburg. Cannot blame Quantas for this but were told we would not get full service on flight and we could stamp our boarding passes at diner which was so busy and full and understaffed and undercatered to deal with this crisis after waiting for 30 minutes to try get food we eventually had to leave as we would have missed our flight. We received absolutely nothing on the plane to eat or drink other than luke warm lecol and a rock hard ****in and juice in the morning. My son (16 years old meet and assist) met us in Australia one week later and we all three flew back together last night (Sunday 17th July) We were not able to prebook ourselves because my mom was assisted. After checking in all three of us together and stating that we needed to be seated tog we were not for our first flight from Melbourne to Sydney which was ok because it was short. Only realised too late that the 14 hour flight from Sydney to Johannesburg we were booked two together and one fifteen rows bac**** Asked them at customer services to see if they could help us and they said they could move the one seat two rows behind us on the aisle which we were happy with only to realise when we boarded early as we were assisted that is was on other side of aircraft. I mean how *********** do you get? Spoke to the attendant and assured us there were a few empty seats and he would sort it out for us once we took off - I called him to make him aware that there was a seat available in the row in front of us and he assured me he would move her after takeoff. Service began had to call him an hour later to remind him!!! which in itself was unnaceptable and then to top it off it still wasnt done and EIGHT HOURS into the flight he came to say he had forgotten and he was sorry and could he move her now. What unnaceptable service - I told him it was too late!!! as the people in front had already made themselves very comfortable over the spare seat. It was a most difficult flight having to cross over peoples legs to check on my mom and assist her - the service was really not good food being left on our trays way too long after service and being skipped over for certain of the food that was on offer. I have flown Quantas before and have never been disappointed with the service but needed to bring this to your attention as I really feel that we were not treated with the respect we deserved as customers who had paid a fortune for these air tickets.</p>