Bad customer service

<p>I booked four companion tickets to Melbourne through quantas and made a mistake with the name of the passengers. We all fly together on 13th June but two passengers fly back on 9th July and two on 16th July. Needed to swop my daughter and my first names on return ticket surname would stay the same and so would the dates and quantas refuse to do this without charging R 7000 for the change. Really feel that this is ridiculous as the change is so simple and requires no work at all and to charge me the cost of another ticket I feel is highway *******. I understand there are rules but i do believe that sometimes businesses should be a little more flexible in order to keep customers happy. Don't think I will ever book through quantas again !!!!!</p>