Absolutely SHOCKING SERVICE

We were two passengers which flew return from OR Tambo to Sydney and Melbourne Australia and the same route back to South Africa, we did the bookings through Qantas office.Our domestic flight legs from Port Elizabeth to OR Tambo and return were cancelled BY Qantas so we had to arrange our OWN flights to OR Tambo and back. Before our journey took off the operator inform me that i will receive a refund which indicated on my Itinerary ,so it was understandable. It is now three months later and after a lot of expensive phone calls to the customer care call centre still no refund have yet received, my last of many long waited expensive calls on the 5th of February 2023 i was told by the operater by the name of Lene that she have put in a request for refund again and that she will email or phone me the next day which were the 6 February 2023 but it never happened. So did the prevouis operater by the name of Phakamisa also spin me the same story. I urgently await an answer to tell me when my money which is own to me are going to be paid back. The very strange and suspicious thing that i was promised that the refund would be paid back on the 27 January 2023 by Phakamisa but but it never happened. SOMEONE SHOULD RESPOND ASAP!!!! OR I WILL TAKE FURTHER ACTION. Thank you ***