*******

Can you imagine making a offer for a seat upgrade, and Quantas accepts your offer, takes your money and hours later the flight gets cancelled. After struggling to get a refund they only refunds the original ticket amount and not the upgrade amount. Done my own research and find it has to be requested seperately, do that but still have not received my refund to this day. It has been months allready and not even a email to say claim rejected...nothing... This is the most terrible experience i have had with an airline.