15 business day response to complaints - unaccepta

On 22/04/15 we returned to SA from a holiday in NZ. Flight from Auckland to Sydney arrival time delayed by over an hour. Flights from Sydney to SA - departure delayed by nearly 2 hours. Queried our flight from JNB to Dbn with 2 crew members, was assured ground staff would assist. Captain even announced on the PA that ground crew would assist us.Upon arrival at OR Tambo, 1 member of Qantas staff on duty, he advised they could not assist us as we did not book our through-fare ticket with them. We arrived approximately 10 minutes before our Kulula flight was to leave.Qantas staff member advised us to make our own arrangements at our cost to get home. We rushed to Kulula counter & they could not hold flight for us (7 people that I am aware of). We had to buy tickets with SAA to get home<br> No responsibility taken by Qantas to assist us. Lodged complaint online & this was rejected as that link was no longer being monitored. Submitted a second complaint on line, still no response.Phoning Qantas SA does not help as they tell you to phone head office.Very disappointed with how our wonderful holiday ended. First time we flew with Qantas, was not the experience I expected.Carolina<br>