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colene.venter colene.venter

1 reviews | Active since Dec 2016

09 Dec 2016, 13:51

Worst Service Ever

<p>I ordered many photos from Q-Photo and I had to basically beg them to do the things right. I used their software. They claim to be the best printers for professional photographers, but that is a lie. How can you possibly send the wrong amount of photos so many times?</p> <p> </p> <p>I also try to phone them and do not get any answer. When I do get through they promise to call me back on an update but fail to do it.</p> <p> </p> <p>This is most definitely the worst service I ever received from printers. Now I have to explain to my clients why their photos are late and the reason is because Q-Photo is *********** to handle such a big order as I have send through to them.</p> <p> </p> <p>I am done with them and will be looking for another professional printer.</p> <p> </p> <p>Colene</p> <p> ********** </p>

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Replies (2)
Q-Photo
Q-Photo's reply09 Dec 2016, 15:58
Official

Dear Colene

We have apologized so many times for the two shipments that had orders short and the moment you informed us we rectified the problem the same day.

We assisted with each request promptly.

Once again our sincerest apology for the frustration you endured.

Regards

Sheray van Wyk

Client Relationship Manager

Q-Photo
Q-Photo's reply09 Dec 2016, 15:58
Official

Dear Colene

We have apologized so many times for the two shipments that had orders short and the moment you informed us we rectified the problem the same day.

We assisted with each request promptly.

Once again our sincerest apology for the frustration you endured.

Regards

Sheray van Wyk

Client Relationship Manager