When will I get my product - Q-Photo says read "notice about the terms & conditions."

I am not new to online orders, but somehow I was made to feel like "an idiot customer". I wanted a normal simple R200 canvas print done. Every step I was trying to decode and find a clear indication on when I will get my product. Only after placement of an order at 09:30 pm I received an email with a confusing message ranging from: - up to 10 working days to manufacture - can be collected in-store from the 23rd December 2020 - will be delivered to you by 24th December 2020. I immediately request cancellation at 10 pm, and only received a rather disappointing message "I do understand your frustration regarding this, there is a notice about the terms & conditions." In the meantime, I paid a similar price, and it took 10 minutes at Pic2Art in woodlands @ 9 am the same morning – no attitude, to trouble, just excellent service. It took QP half a day to send a response and still not sure when I will get it as I am not going to read "terms & condition" for every R200 order. Tell me the price - commit to a date - I will place the order.