NL
Natania L
1 reviews | Active since Nov 2015
06 Nov 2015, 20:48
What happend.
What has happened to Q-photo??? The wedding is taking place tomorrow and still no guest album. Not even a refund for the mess they caused this wedding. How frustrating working with Q photo. I tried getting in contact with the so called owner Liezl Geyser several times who just refused to take my phone calls... I have worked with Q photo and Piet Geyser for many years and have never had such bad service. I will take my business elsewhere and know of several pro photographers and friends that has done the same. Shame on those who messed up everything Piet Geyser has accomplished. What a sad goodbye to Q photo.
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Q-Photo's replyOfficial
09 Nov 2015, 07:58Hello Nlee,
Q-Photo contacted you as a curtesy because your image was cutting off - we did not want to print it as you had designed it incorrectly.
This was a curtesy to you as our terms clearly state that we only accept print ready work.
Obviously the completion of the order was delayed as we had to wait for you to correct the design.
I feel your comments are unfair as we are trying to check the work before printing in order to offer a better service.
Regards,
Liezel Geyser-Hahn
Q-Photo contacted you as a curtesy because your image was cutting off - we did not want to print it as you had designed it incorrectly.
This was a curtesy to you as our terms clearly state that we only accept print ready work.
Obviously the completion of the order was delayed as we had to wait for you to correct the design.
I feel your comments are unfair as we are trying to check the work before printing in order to offer a better service.
Regards,
Liezel Geyser-Hahn
Q-Photo's reply09 Nov 2015, 07:58
Official
Hello Nlee,
Q-Photo contacted you as a curtesy because your image was cutting off - we did not want to print it as you had designed it incorrectly.
This was a curtesy to you as our terms clearly state that we only accept print ready work.
Obviously the completion of the order was delayed as we had to wait for you to correct the design.
I feel your comments are unfair as we are trying to check the work before printing in order to offer a better service.
Regards,
Liezel Geyser-Hahn
Q-Photo contacted you as a curtesy because your image was cutting off - we did not want to print it as you had designed it incorrectly.
This was a curtesy to you as our terms clearly state that we only accept print ready work.
Obviously the completion of the order was delayed as we had to wait for you to correct the design.
I feel your comments are unfair as we are trying to check the work before printing in order to offer a better service.
Regards,
Liezel Geyser-Hahn