Website not working and unhelpful consultant making the situation worse

The website has an error in that it cannot accept the photo that you are trying to upload - it is the right format but it just continuously says wrong format. NUMBEROUS emails to the same unhelpful consultant later. 2 days wasted later. In the end I ordered with another company and it didn't even take me 2 minutes. What I don't understand is that Q-Photo's website has the error but instead of then helping the client the consultant just continued to say that I cannot order through email or any other way. After many years of being a loyal customer this was just the thing that broke the camel's back. I will never use them again.