Very bad service

I went to Q-photo yesterday to get information on a photo-book. That's all. Upon entering I was not even acknowledge for several minutes. Finally the girl behind the till asked if I needed help. I told her I want to know how you go about designing the photo-books. She told me I have to wait for a sales rep. And that's what I did...for 20min! The worst is that 4 other people, that came in after me, got assisted before I got any help! And this only happened after I lost it... There are no queues, order or system in place to help the first person that arrives. At the end, al I needed was a CD apparently. This took a whole 2min to get. I still do not understand why the first lady could not give me this information. I am so negative about this experience that I do not think I will return. This is the second time I have experienced bad service from this Q-Photo.