Shoddy work and no support

I ordered a photo calendar for my grandmother for Christmas last year. Even though I ordered it well in time for it to be delivered, the delivery was late and she didn't receive it for Christmas. Q photo just said they were not responsible for the date of delivery. When it finally came, there were two calendars printed on one page instead of one calendar. Another call to Q photo who then reprinted and resent the calendar. Now we are in June where we find out that the calendar is completely incorrect. Besides incorrect public holidays, May has 30 days and other months also have incorrect numbers of days. So basically from May onwards the calendar is completely useless (a little like the support team). I then contacted Q photo a third time and requested a refund. I ordered a calendar and what they sent is not a correct calendar (don't ask me how this error could actually be made unless they have staff who are trying to sabotage the company maybe?). Well I received a response the next day that my complaint would be answered no later than the end of the day. We are now a week later and I still don't have an answer on this. The amount is actually so negligible that I cannot understand the hold up on a simple refund request. Needless to say, I will not be using Q photo again which is actually sad because I have used them a lot in the past and although there have been issues on pretty much every order, they were always quick to resolve it before. Three issues on one simple calendar is a little too much though. I would definitely not recommend them to others - there are more than enough other photo companies who are able to complete orders on time and correctly.