Q Photo Park View Pretoria Bad Service and no Help and Attitude

I went to Q Photo 20 May 2018 to have a coffee book designed for a present, i went there for assistance and David assisted me, he told me to select my photos which i did, then he said if i select a 40 pager i get 20 pages free at R780, when it came to paying it showed R1260 and he said oeps he made a mistake, then David assisted me to copy my photos to a folder and then to the print ready as i was not sure how to do it so he did all of it for me, then he copied all to flash drive and then to there PC and i had to pay R1260. They called me 23 May to come and collect and when i opened my book half the heads were cut off and pictures copied over other photos, i said un acceptable, i then logged a complaint with there customer care and they said sorry its not there fault but like i mentioned they selected and did the whole process for me and i never received any proof of my book that was suppose to be viewed to me before printing and i had to sign a copy AND THAT WAS NEVER DONE. Dean was the customer care that sent me mails back but then i would send 6-7 mails for over a week and i got no feedback, i would call the offices and no assistance they keep on saying ill get feedback. I then went 3 June into there store a Sunday morning and Alicia assisted me and i said im sorry i am not paying for a reprint of my book as it WAS NOT MY FAULT, but still i had call back that Tuesday and Wednesday and they still would not assist saying they not repriniting my book i must pay, so i spoke to Quentin the manager and he also said no they will not reprint and i said im sorry its not acceptable after they made the mistake not me, we spoke on the phone and then after me telling him im sorry just print my book over at no cost he said no and HUNG THE PHONE UP ON ME, i was very upset. I did eventually pay Additional R470 to reprint as i was gatvol of there attitude and service as this was a birthday gift and they so rude and no assistance. I went to collect my book today 23 June and i said i want your Direct compaints email they just looked at me no smile no service and rude. I am sorry i want my full refund of R1730 paid back to me after this very bad and terrible experience that not even the owner Liezel replies to my calls and emails, very bad service. I want my refund as i am not leaving it at this matter.