MVdW
Martie Van der Westhuizen

1 reviews | Active since Mar 2014

07 Nov 2016, 10:16

Poor Client Service

<p>I am utterly disgusted with the service I received from Q-Photo this morning. </p> <p> </p> <p>I requested 1x A4 Print to be done so I can collect and pay for it after work. I asked if this can be done, What your business hours are and what the price is. </p> <p>I also confirmed that I am a professional photographer and gave my account details in order to proof that I have done business with you before. </p> <p> </p> <p>I received the following back from Simon Greyling:</p> <p>"We no longer have 30 days account for any of our client available.</p> <p> Payment needs to be made before we start production on any order."</p> <p> </p> <p>1, Where did I ask to put a -+ R15 print on account? 2, Where are your business hours as requested? 3, I rep**** asking if I can EFT the -+R15 in order for me to collect it after work as I need the photo for a presentation, without feedback!</p> <p> </p> <p>Not sure if you are under new management, but this really suck. I am moving my business elsewhere Mr Greyling. </p> <p> </p> <p> </p>

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Replies (1)
Q-Photo
Q-Photo's reply07 Nov 2016, 10:33
Official

Good morning Martie, our sincerest apology for the experience you had with our client care centre this morning. I can assure you that this is not the level of service we are aspiring too.

Simon neglected to give you information on the steps that he took after your email. He requested an instant EFT link for you to make a payment. The alternative available is also for an online order to be made, here you can upload your images and make a payment and then collect at your convenience.

Our business hours are Monday-Friday 08:00-18:00 and Saturday 08:00-13:00 closed on Sunday and Public Holidays.

Sincere regards

Sheray van Wyk

Client Relationship Manager