Pathetic customer service

I placed an order via their website and made payment via Payfast for a Fathers day gift. Payment confirmation to Qphoto was received by Payfast. Two weeks later when I called to find out when they would deliver, I was informed that payment was never received. After forwarding the Payfast confirmation, the agent alleged that reference nr was not added to payment, even though the correct reference was used for the payment. Agents at Qphoto are unhelpful, rather trying to put blame on customer than sorting out issues. THANKS FOR RUINING FATHER'S DAY