Ordered goods not included in package

On 9 September 2015 I ordered 6 items from Qphoto online and paid for it by Credit Card. On 15 September 2015 I called the Call Centre to enquire if my products were ready and it was confirmed. I had to arrange for someone to collect all of this as I work and stay in Jhb. I ordered inter alia 2 Block Mounts 8x12(20x30cm). <br> <br> When I received the package on Friday evening, my order (number ***) had only the 1 Block Mount and I immediately called the Call Centre, who advised they will get back to me but they saw that I ordered 2 - this was 17:50. Yesterday, Monday, at 10:30 am I called Qphoto AGAIN as I still haven't received any response and once again I was advised they will get back to me. <br> <br> Today is day 3, and I STILL don't have any feedback and I feel this is unacceptable. I have to contact Qphoto every time and now I have to make arrangements to have the goods collected due to YOUR negligence.<br> <br> Disgusted with the level of service is an understatement.