No communication and support whatsoever.

If at all possible, I would've given a 0 stars review. Even though I don't have a problem with the products, the service is non-existent.

We were there in December one morning and needed ID photos for a drivers license appointment. We were told the machines are just warming up and we'll be able to get it in 20 minutes. After an HOUR of asking what is going on, someone eventually said the machine is printing it wrong. I have a very big problem with the lack of communication. I asked if you can just get one of the 4 that printed wrong, cause one looked okay. At first, they didn't want to give it to us, but by then we were going to miss the appointment.

After an hour and a half, one guy eventually gave me one of the bad quality photos. I just want to add, we had to pay in FULL for 4 photos, while we only got a pathetic bad quality ONE, without any apology, refund or even mention during this time of the reason why things are taking long. All while it didn't look like anyone actually worked with the printer, cause they just sat around.

I was there again yesterday, wanted to print a photo for a client. I was at the computer, to load the order and someone asked if I need assistance. I told her I just want to print photos and she left. AFTER everything was loaded and ordered, and I had to pay, she told me they are not doing any printing on that day. AGAIN, what type of communication is it to be told they don't do printing after the time spent to do the order? Why not tell it to your clients as they are loading it, and you anyway spoke to them?