1 reviews | Active since Mar 2011
No client service
<p>I paid for a product VIA payfast (Qphoto do not give me any other option) </p> <p>Qphoto said that Payfast did not recieved my Money and I must sort it out with Payfast.</p> <p>After a lot of phonecall and emails I sorted it out with Paydfast and send conformation from Payfast to Qphoto. Qphoto told me to go back to payfast because they send me the wrong email. Me, I must use MY phone and MY data to sort my payment out with the company Qphoto forced me to use.</p> <p>After I did Qphoto's work for them the "manager" said she will send me a voucher number to complete my order. I recieved an email to say that Qphoto are waiting for approval for my voucher codes. After more than an hour I am still waiting for these voucher codes. </p> <p>I really hope a real manager see this complaint to realise that there is absolutly NO client service from any of the staff. I can send all my emails recieved and times of phone calls I had to make</p> <p>I cant believe a company does this to the customers that spend their hard earn money with them</p>
Dear Frans,
As per our lengthy discussion yesterday I apologized for the frustration you experienced as well as the reason why you as a client had to speak to Payfast because the funds was not paid over to Q-Photo at that point and I cannot instruct Payfast to pay funds over to Q-Photo, that is for security purposes in the hands of the payer. Just as Q-Photo cannot instruct your bank to pay funds to us from your bank account. Further to this the detailed was explained that time delays happens from time to time between the payment gateway and bank, unfortunately we do not have any control over that and suggested to make use of Visa/Matercard facility rather than EFT to avoid such delays.
As promised at the time of our conversation at 16:10 that I will send a voucher code within the next 20min. You received an email from on 16:33 and thereafter a telephone call as well to confirm that you received the code. The enquiry was successfully completed as promised by Sheray van Wyk, Client Relationship Manager - Q-Photo Online
Here at Q-Photo we strive for World Class Service.
My sincerest apology again for the frustration you experienced.
Sincere regards
Sheray van Wyk
Client Relationship Manger
Dear Frans,
As per our lengthy discussion yesterday I apologized for the frustration you experienced as well as the reason why you as a client had to speak to Payfast because the funds was not paid over to Q-Photo at that point and I cannot instruct Payfast to pay funds over to Q-Photo, that is for security purposes in the hands of the payer. Just as Q-Photo cannot instruct your bank to pay funds to us from your bank account. Further to this the detailed was explained that time delays happens from time to time between the payment gateway and bank, unfortunately we do not have any control over that and suggested to make use of Visa/Matercard facility rather than EFT to avoid such delays.
As promised at the time of our conversation at 16:10 that I will send a voucher code within the next 20min. You received an email from on 16:33 and thereafter a telephone call as well to confirm that you received the code. The enquiry was successfully completed as promised by Sheray van Wyk, Client Relationship Manager - Q-Photo Online
Here at Q-Photo we strive for World Class Service.
My sincerest apology again for the frustration you experienced.
Sincere regards
Sheray van Wyk
Client Relationship Manger
Dear Frans,
As per our lengthy discussion yesterday I apologized for the frustration you experienced as well as the reason why you as a client had to speak to Payfast because the funds was not paid over to Q-Photo at that point and I cannot instruct Payfast to pay funds over to Q-Photo, that is for security purposes in the hands of the payer. Just as Q-Photo cannot instruct your bank to pay funds to us from your bank account. Further to this the detailed was explained that time delays happens from time to time between the payment gateway and bank, unfortunately we do not have any control over that and suggested to make use of Visa/Matercard facility rather than EFT to avoid such delays.
As promised at the time of our conversation at 16:10 that I will send a voucher code within the next 20min. You received an email from on 16:33 and thereafter a telephone call as well to confirm that you received the code. The enquiry was successfully completed as promised by Sheray van Wyk, Client Relationship Manager - Q-Photo Online
Here at Q-Photo we strive for World Class Service.
My sincerest apology again for the frustration you experienced.
Sincere regards
Sheray van Wyk
Client Relationship Manger
Dear Frans,
As per our lengthy discussion yesterday I apologized for the frustration you experienced as well as the reason why you as a client had to speak to Payfast because the funds was not paid over to Q-Photo at that point and I cannot instruct Payfast to pay funds over to Q-Photo, that is for security purposes in the hands of the payer. Just as Q-Photo cannot instruct your bank to pay funds to us from your bank account. Further to this the detailed was explained that time delays happens from time to time between the payment gateway and bank, unfortunately we do not have any control over that and suggested to make use of Visa/Matercard facility rather than EFT to avoid such delays.
As promised at the time of our conversation at 16:10 that I will send a voucher code within the next 20min. You received an email from on 16:33 and thereafter a telephone call as well to confirm that you received the code. The enquiry was successfully completed as promised by Sheray van Wyk, Client Relationship Manager - Q-Photo Online
Here at Q-Photo we strive for World Class Service.
My sincerest apology again for the frustration you experienced.
Sincere regards
Sheray van Wyk
Client Relationship Manger