Frustration ordering online

I live in the Northern Cape, so I am dependent on big labs like Qphoto for prints for my clients. I ordered prints on the website. After attempting to load all orders at once, the system threw all my photos into one set and indicated one Jumbo of each. I had to start from scratch, so I loaded different orders to ensure that it does not lose everything again. I paid for courier on one order, and then I let Qphoto know that everything needed to please be couriered together. The website did not have a shopping cart option.<br> <br> A few days later, only one order arrived. I contacted Qphoto, they apologized, and they sent the other orders at their own cost. <br> <br> The second time I did all my orders the same, there was still no shopping cart option on the website, so I loaded seperately to be safe. This time I was told that they will not be able to send it to me together and that I have to use the software next time. I had to pay extra courier myself. The second order was only couriered today, after I had to phone and e-mail numerous times to just get my order.<br> <br> These are school photos so clients are waiting anxiously.