Failure to honor special offer

<p>I loaded a very large 100 page album three copies to be printed on their online special offer on the last day the special offer was available and the first attempt failed because some of the photo images were too large. I phoned their call centre and was advised to change some of the photos so Iadjusted the order ,resubmitted and recieved confirmation that my order was recieved at 18:59. I had to phone the call centre phone line a few times to make sure that my order was recieved and that the payment was transferred from the first failed order to the second. It was during these calls that I realised with all the hassles that I omitted to add the special offer code and asked Quinton on the call centre line to ensure that this gets processed because it was still within the prescribed period and I did not want to go through the entire process again given the challenges I already experienced. I aksed that Quinton please get someone from management to contact me should there be a problem that same night because I was going overseas the following day. I returned from my holiday only to hear that they refused to give me the discounts. I escalated this matter to Dean Blacbeard who eventually came back to me and confirmed that they will not give me the discounts. I asked to escalate this matter to the CEO and advised that I have used their company many times and referred many of my friends and associates, all who have supported them many times as well to them. I sent Dean many other reminders and follow up mails asking for the CEO's contact details so that I could present this case to her as well, none of them have recieved a response. I have just phoned and spoken with Dean Balckbeard who confirmed that he forwarded my request to the CEO, MS Liesel Geyser-Hahn, for her contact details and she instructed him not to respond to my mails. Great customer service and appreciation particularly after I have used them consistently over the last 6 years with multiple purchases.</p>