Client service is an extreme disappointment

Extremely dissatisfied with the "customer service" I received. Ordered a "My life story" photo book and needed to change the adress as I realized I will not be in the location any longer when the product arrives in 10 days (which I thought would be quicker). They told me that they do not do change of adresses in order to ensure that the correct product reaches me and reaches me on time. How can the product reach me on time when I no longer will be at the adress that I initially stated!?? I provided notification in advance (a week in advance) that I require an adress change. I was told that I then need to let them know when I receive an email that the product is being delivered, which I did. Only to be called two days after that and told by Aramex that my order is at the initial adress. Will never make use of Q-photo again or refer anyone to them.