Bad service shocked me

I placed an order online and the payment went off my credit card. Q-photo said they had no record of the transaction. It took a few days but I got my money back. I decided to go to Q-photo Waterkloof personally.<br> <br> I went to Q-photo Waterkloof with my projects already on a disc. I told this to a staff member and she gave me a PC to work on. That PC was for projects still to be created aka wrong PC....so I had to hang around for another few minutes for someone to understand that I've already created my projects and I just want to place an order. After another few minutes a trainee came to my \rescue". I asked if I can place an order for a soft cover book even though the project was for hard cover. She assured me that I don't have to redo the project. I was more than willing at that stage to go home and redo the project if I made a mistake. After loading the projects I had to wait for encryption which took 20 minutes. After that I was told that I must redo the project if I want it in soft cover. Time wasted=50 minutes and no order yet.<br> <br> Back home I redo the project and order online again. I receive my order and it is not my order. I'm sitting with someone else's items! """