1 reviews | Active since Feb 2017
Bad Service from Q-Photo Parkview
<p>As a Professional Photographer i pride myself by giving my clients the best product at reasonable time hence i chose to use Q-Photo after checking their turn ouround time on their website . Its now a frequent thing that i am experiencing from Q-Photo on not meeting their turn around time. The last experience made me write on this Platform. I ordered 2 different DVD and when i went to collect i realise the DVD inside are the same,I returned the DVD and the manager(Andre) promised it will be ready by Monday 13th February 2017 (date returned was friday 10th Feb 2017).This was just to print the DVD but it ended uptaking 4days .On the same friday i asked them to check for me the canvas that i ordered on the 31st Jan and was told it will be ready by Tuesday after 10 days til today(16 Feb) i am still waiting . This is really bad service now my clients will start to think I am lying when i keep telling them the stuff is not ready. Other Photographers have been telling me about their bad servive so i guess its time for me to join the Que .</p>
Good afternoon Mashudu, thank you for taking the time to send us your complaint. We had a telephone conversation as well regarding your orders.
We sincerely apologise for the delay in completing your orders. Due to the huge success we had with our 40% discount promotion (which you also enjoyed on these orders) we experienced a very high volume of canvas orders.
Each canvas is hand crafted and our quality workmanship do take a little extra time to ensure that the order is the quality our valued clients are used too.
As promised over the phone, your order was completed today at 2:45.
Sincere regards
Sheray van Wyk
Client Relationship Manager
Good afternoon Mashudu, thank you for taking the time to send us your complaint. We had a telephone conversation as well regarding your orders.
We sincerely apologise for the delay in completing your orders. Due to the huge success we had with our 40% discount promotion (which you also enjoyed on these orders) we experienced a very high volume of canvas orders.
Each canvas is hand crafted and our quality workmanship do take a little extra time to ensure that the order is the quality our valued clients are used too.
As promised over the phone, your order was completed today at 2:45.
Sincere regards
Sheray van Wyk
Client Relationship Manager