Bad customer service

So these guys had a Black Friday sale and I ordered our wedding album from them. I uploaded the pictures last night and there was an error so some of the pages didn’t upload but because the sale ended yesterday I completed the order and immediately emailed them to tell them there was an error on their website. At 8pm! They responded by saying it’s too late the book is already in production, it doesn’t even have a freakin cover. After sending more emails and calling they still refused to assist me in anyway. I didn't even want a refund I just needed them allow me to upload the missing pics. Worst customer service ever.