Anniversary Gift Ruined - Excuses All Over

On the 1st April I went to Q-Photo to print two T-Shirt for an Anniversary present. I arranged for a delivery and as expected I was charged on it. They asked me to deliver during the weekend, and I said I won't be around during the Easter Holidays and asked them to deliver to on Tuesday (7th April).<br> <br> Today around midday I called their store, and like always the phone rang for minutes before somebody picks up. Quinton said he'll follow-up, but no response. When I called back around 14:30 Emmanuel said it was only sent to dispatch today. I told him because they were unable to deliver on the agreed date I therefore want a refund on my delivery charge. He said he'll ask and get back to me.<br> <br> I called again and spoke again to Quinton who was unapologetic about not doing anything that he said he would, said they will deliver on the 8th and that I should come in-store for my refund. And to think, that what started this whole thing was me avoiding going back to that store.<br> <br> Now tonight I don't have a gift to show for my anniversary. How romantic is that?!<br> <br> Thank you Q-Photo<br>