LR
Louis R

1 reviews | Active since May 2016

23 May 2016, 08:32

40% Discount advert False

<p>The advert on the web says 40% discount for prints. When ordering normal jumbo prints, dont think you will get that 40% as a default. You need to apply for that or they must give you a voucher that you should capture. If you cannot get hold of someone to get the voucher details then you will not get the 40% discount. I regard this as FALSE ADVERTISING.</p>

0
Replies (3)
Q-Photo
Q-Photo's reply23 May 2016, 08:51
Official

Good morning, please accept our apologies if you were misinformed by our staff or in any other way. The voucher code for the print discounts are advertised on our promotional material and website. You do not need to apply for it but you do need to use it during ordering. Just as you would use a discount voucher at a retailer, you need to redeem it to receive the discount, the same applies to our promotions. Regards Sheray

LR
Louis R's update23 May 2016, 09:16
Reviewer Update
hi, I specifically used your "promotion" because of the discount. the discount runs for a specific period. Why can the discount not be app**** during the period (by default). Why should it be selected? I feel I have been ******* into paying a higher rate than the advert.
Q-Photo
Q-Photo's reply23 May 2016, 10:16
Official

Q-Photo has different promotional campaigns running at the same time and for this reason we have promotional vouchers because our entire product range pricing cannot be adjusted for every promotion this will make the running of promotions not financially viable thus to enable us to provide these fabulous prices we link voucher codes to certain selected customer groups. This is a world wide industry standard. In future when you do place an order and the price is not what is expected, please call us before making a payment.

Just as you will use a discount voucher at a retailer, you need to redeem it to receive the discount, the same applies to our promotions.

Regards Sheray