Terribly frustrating experience

I am very very disappointed at the level of service I have received. The very least I expect is communication , and I've got absolutely nothing. I paid on the 29th after registering at Post Net. There were issues with the payment reflecting. So I phoned. And was told to email . Which I did. To this date, no reply. I used the WhatsApp line, only after constant nagging did I get a response saying that I should expecty disc to be done by Monday. Monday came, nothing was done. No communication. No attempt to keep me updated. Absolutely abysmal service.

The least I expect is to manage expectations. Tell Post Net that your delays are 2 to 3 weeks. So they can tell me. Then I can manage my own expectations. That didn't happen. I wasn't once communicated with after I paid. I had to do all the initiating of the comms.

Again, if this is going to take a month, at least manage expectations. Don't leave a client hanging. I expect to get feedback on when this will be completed. I also want to know why I have received absolutely no service at all!

Thanks