Q No More courier loses renewal documents, they expect client to pay for duplicate issue

Been almost 2 months since requesting them to obtain license renewal. Paid them immediately and then for the penalty and waited a month for them to advise that their courier lost my license renewal. License renewal duplicate now has to be obtained. Almost a month later & now they want me to pay for the extra fee of R127.00 as the licensing dept has no pushed the renewal date a month forward. Allison doesn't take my calls & only responds via email with " I will advise soonest".