Over 5 weeks of payment and no one has even told me where my money has gone? Pathetic

<p>This is a service where you pay these people to queue for you when re-licensing your motor vehicle Licence, which should be done every year. I made a mistake and forgot to renew mine but was very busy for a few weeks so could spare the time to get to the department and do the re-licensing.</p> <p>so I found them online after seeing a Google ppc advert. I looked at their website and it seemed to make sense. I even checked their Facebook page and it had over 6000 fans on it, so I thought they must be credible right? No!</p> <p> </p> <p>I paid what was due on the 13th July 2016 according to their website. I got an auto message email back confirming by application and that it "will be submitted shortly."</p> <p>After not receiving any emails at all I called and then sent an email on the 22 July 2016. On 25 July 2016 an employee or someone from the company emailed me back asking for details of the car. But this was on the original email I sent to them, so I called them and they said they had the details.</p> <p>on 28 July 2016 I sent another email asking why I still hadn't been sent feedback yet and for someone to please call me to explain this. At this stage I was getting irate.</p> <p>on 29 July 2016 the same person there emailed me saying they were still waiting for feedback from their branch where iLife - Durban. They said they would "expedite my request and revert back soonest."</p> <p>I responded to this email by asking them to please do so as I didn't have a legal car license anymore.</p> <p>on the same day they responded back saying "I do understand your concerns and will revert back soonest..."</p> <p>As of today I am still waiting for feedback or anything at all. </p> <p>All I want is my money back now.</p> <p> </p> <p>this is probably the worst service I've ever received from anyone, ever!</p> <p>I am appalled that this business is even allowed to service people given my experience, although I do understand that mine is only one experience I think that this experience needs to be brought to as many people's attention as possible so that this company is not allowed to do this to anyone else.</p>