No communication

Obtained my quote and paid on the 29th September for my license disk. Up to date i have not received any communication from them. Apparently they lost all the data due to a virus. I spoke to Lisa a few times send her documentation with no luck, insisted to speak to a supervisor with the name Allison on the 8th October who said she will still see if she can make a plan on Monday and requested to me to send information to Lisa. Today i phoned again to find out what is happening with my case and it seem no one wants to take responsibility for my problem. Will not do business with them again sorry. It cost me a few calls to them, even today it took more than 7min with no resolution?