1 reviews | Active since Sept 2020
BAD SERVICE AND NO COMMUNICATION
We have a very bad experience with Q No More. After numerous emails and telephone calls I have still not received my refund (on overcharged license) or license disk . We used their service on the 26th Of August and received notification that the disk will be send to us on the 4th of September. The Disk never arrived in the parcel with the Waybill No. they provided and ever since nobody knows where our license is or when we will receive it. I've phoned and emailed the company regarding this matter but nobody come back to me regarding this matter. If you provide a service, then you do it good, if you are flooded with work get in temporary help or just communicate this to your customers! I've spend more time and energy trying to get my license from them, than it would have taken me to stand in the 5hour line at the traffic department!
I understand that this is really unusual circumstances and if I used your service last year without any Covid influences that I would have been a happy customer all the way. For me its only sad that they have spend energy on someone answering Hello Peter complains rather than replying to their customers direct emails. If someone had just answered my email and gave me feedback or told me that they will reprint and resend my licenses I would have been happy to wait. Thank you.
I understand that this is really unusual circumstances and if I used your service last year without any Covid influences that I would have been a happy customer all the way. For me its only sad that they have spend energy on someone answering Hello Peter complains rather than replying to their customers direct emails. If someone had just answered my email and gave me feedback or told me that they will reprint and resend my licenses I would have been happy to wait. Thank you.