CE
Conrad E

1 reviews | Active since Jan 2016

16 Sept 2020, 07:46

Absolutely shocking customer service, stay well clear of these clowns!

After paying the initially quoted amount for vehicle license renewal in full, I received an email a few days later stating there is still an outstanding amount. When querying this second amount, I was told the initial quote is only an estimate and the second amount would settle the transaction. It has now been two weeks since FULL payment, still no license disc. Was just told the second amount is still outstanding - THEY LOST MY PAYMENT!!! Absolutely shocking customer service, stay well clear of these clowns!

0
Replies (1)
Q No More
Q No More's reply16 Sept 2020, 17:18
Official
Hi Conrad due to the grace period and non grace period vehicles we can only provide estimates of amounts due. We are dealing with thousands of applications and unfortunately short payments and allocations are taking time to confirm. If you have any constructive advise we value your input.