Q-Mount not fulfilling order and not responding to follow up queries

Placed and order on 17 July 2023 for the Q-mount max wireless charger and accessories to mount to my motorcycle. The confirmation of the order was prompt and professional. The tracking number provided did not work on the DHL website. Sent an email to Q-mount on 27 July, they responded promptly on the 28th of July informing they would investigate, and send the package via express if the parcel was found to be missing. Heard nothing thereafter so sent a follow up email on 5 August. Checked with DHL who informed the tracking number is invalid and that I should follow up with Q-mount. Still not having received a reply from Q-mount I sent another follow up email on 11 August asking the status of the investigation. Q-mount have not responded since 28 July 2023. I was confident this was not a **** website, given there are independent reviews, however now I am not so sure.