DIDN'T MAKE IT PAST THE FRONT DOOR

What a really awful reception! If the owner is happy with the way his reception staff and his manager treats guests then I shudder at the accepted standard. I had booked well in advance and had arranged for an early check in. I was looked at and treated like a retarded child for wanting to check-in early. It was downhill all the way from there. I was told by the receptionist "Don't be difficult" and the manager told my husband "Better to cancel your booking" - after we had driven 4 hours to get there. Well we did turn around and went right back to Johannesburg.