STAY AWAY!!!!!!!! Owner lies to get out of fixing issue! And refuses refund!

I am upset that I have to even give a 1 star rating because this company doesn’t deserve even that!!

I ordered some patio cushions on the 22nd June 2022 Cornelius the owner made the cushions and had them delivered to my home. I was not happy with the size of the cushion as they did not cover the frame of the wrought iron frame they were intended for (providing, he had come and measured the frame himself to get correct measurements)

I paid him a total of R4104.00 on delivery of the cushions. I had told him I was not happy with them when I got I home and saw them. He agreed to replace them with new ones.

On the 30th of June he replaced them with new ones stating they were now 12cm taller.. he went into my home when no one was there and took the incorrect size cushions without my permission.

She sent me an image of the new cushions which looked fine in the image, but when I got home, they were still Not up to the correct measurements of the frame. I sent him a message, apologising for the back and forth, but I was still Not happy with how the fit the frame as my husband is extremely tall.. and they needed to be perfect for the amount of money we had spent with him.

I sent him images and voice notes on the 1st July.. he did not respond

I again sent messages following up on the 5th July asking if he got my message,

He responded on the 6th of July saying he’d had not got any message from me. I immediately resent the voice note and images explaining the issue.. he responded saying he would be out of hospital by that Monday and he will make new ones.

I then followed up with him on the 26th July asking if he was out of hospital and asked if he could assist with the cushions again. He responded that he was in icu. I responded saying that I was terribly sorry for that but could he please pass me onto someone else in the business that could assist me. There was no response.

I then again messaged on the 12th August following up with him and got the following response “ Hi, I ran a business on my own.. Currently in icu and would appreciate a little respect at this time as I am fighting for my... I have no kidney functionality, ulchers and and and..

AS soon as I am available I'll communicate .. Thanks”

Furthermore he said.. “ As soon as I have this machine off my mouth I'll call and make a plan... Currently only communicating via what's app...

If I knew 1 day before I ended up in icu I would have informed you.. Unfortunately this was a over night situation...

I honestly hope something like this doesn't happen to you or Waylon... Cheers”

I have since then, asked for a refund and I will return the cushions back to him which have not been used… He has then gone on to say the following

“No problem There will be a 50% cancelation fee and a 25% usage fee...

I'll let you know when I am available to refund at m end.. Thanks”

I have since then told him that it’s not acceptable and I want a full refund as he was the one delaying the process of return and or correcting the problem.

He says he is in ICU but has made an appointment with my mother to quote her on blinds(today 15th July, I have messages to prove this )! So one can only think this was a lie!

Please please stay away from this company! He has blocked me on Facebook so I cannot warn others looking at his page of the awful customer service an experience. I have since then, been in contact with another unhappy customer that wrote a negative review and had the same sort of experience and lack of human etiquette! It is appalling to say the least!