Poor Communication

the guy who collects bikes warned me not to go with these guys but i did not listen. The lack of communications from this company is patheticly disgusting . I sent my bike in for service and it turns out there is additional repairs that need to be done. This lady Shanna claim she called, sms'd and emailed. The only thing i received was an email which i only saw this morning after 09h30 i just spoke to her and claims that she did not receive my email response from this morning. it is 13h37 she has not attempted to call or advise that she has not received a response from me. forget that i have plans and need my bike to run errands before going off to holiday. Your service is disgusting and no accountability on your side. I left this dealership because of bad service in the first place and it turns out not much has changed. Never ever again not only you wasted my time but i could gone with that awesome dealership that used to be in Linden. All I am saying is you could have been more proactive in trying to getting hold of me the customer. I also want proof of this SMS or phone call you made yesterday regarding the additional repairs you said you tried to contact me I want PROOFOF THIS