Worst service ever

Good day Mr Nxusa, I trust you are well and just for the record I am not.

I have experienced two of your drivers who literally pass me and two young girls every morning without fail and have literally no regard for us, and to make matter’s worse is that they are both empty but just refuse to stop, as if they have a problem with us.

I don’t want to say what I think it could be, because that will open up a whole different can of worms, everyday without fail they do this and as a loyal customer for the last 15 years I demand your assistance in this regard.

There behaviour is totally unacceptable and action must be taken, I will not rest on this issue until something has been done, I will take this complaint to the Ombudsman if I need to and I have a Hello Peter Account and will be posting all my correspondence with you directly on my Hello Peter Account so that everybody can see the type of people you employ, who think that they are doing us a favour.

The situation has become so bad that I have signed a warning at work for late coming because your drivers just feel that it is okay not to stop even if I stand there for 15 to 20 minutes waiting on them and they still have the audacity to just pass without any shame even if I basically stand in the middle of the street to stop them and they see us hey. This has been going on for 3 months now and it has to stop today.

And the worst part of this is that they both used to stop, but I don’t know why that changed and I only have one picture of the driver who passed me again this morning, and you can clearly see in the picture that his bus is empty, so what his problem is I don’t know, but my plea to you today Mr Alfred Nxusa (Soweto Operations Manager) is that you take decisive action against your drivers that you employ or I will take this matter as high as I possibly can for action to be taken.

I tried to call you on your cell phone number *** but it goes straight to voicemail and I’m going to call you again until I get through to you because I can guarantee you, I will not leave this issue lying down, I buy my tag on time so that your driver’s can get their salaries on time, so with all due respect if I don’t get any feedback today I will go to whoever is higher than you until something is done about these two driver’s.

And I will keep all my emails as evidence that I did address it with you.

They are both driver’s that come out of Soweto, pass Noordgesig and Pennyville who commute us to Sunninghill.

I don’t have the one drivers registration number but I know his bus number is 9062

The bus in the Picture is registration JB 55 SD GP And bus number is 9284

Awaiting your feedback

Thank you ****************************************************

Message above is to the Operations Manager after I called him and he hasn't responded yet