Unreliable Putco

There is no service at Putco the company is Old and the service is getting Older. We use shift number 9133 we have been using this bus for a long time but was not user friendly since then. Now we see this bus once a week or nothing . So now I cant take it anymore because I am paying them in advance after they got the money then they relax knowing that they got their money. One other thing no one answer their phones because every Putco employee is the BOSS. Hello Peter please help this is serious.